Privacy Policy

Section 1

Data Controller

The data controller responsible for the personal data collected through this website is:

All enquiries regarding this privacy policy or your personal data should be directed to the address or email above.

Section 2

Data We Collect

Raldona collects personal data in the following circumstances:

• —Contact form submissions: Name, email address, and message content when you use the contact form at raldona.info/contact.php.
• —Server log data: IP address, browser type, referring URL, pages visited, and timestamp, collected automatically by the web server on each page request. This data is held in aggregate and is not used to identify individual users.
• —Cookies and analytics: Session and analytics data collected via cookies placed on your device, subject to your consent choices. See Section 7 and the Cookie Policy for full details.

Raldona does not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data through this site, please contact us immediately so that we may delete the relevant records.

Section 3

How We Use Your Data

Data collected by Raldona is used only for the following purposes:

• —To respond to enquiries submitted via the contact form.
• —To monitor and improve the performance, stability, and security of this website using anonymised server log data.
• —To understand visitor behaviour in aggregate using analytics cookies, where consent has been provided.

Raldona does not use personal data for marketing, does not build profiles of individual users, and does not sell or transfer personal data to any third party for commercial purposes.

Section 4

Legal Basis for Processing

Raldona processes personal data on the following legal bases under applicable Indonesian data protection legislation (Government Regulation No. 71 of 2019 on the Implementation of Electronic Systems and Transactions and Law No. 27 of 2022 on Personal Data Protection):

• —Consent: Analytics and non-essential cookies are placed only where the visitor has given explicit consent via the cookie consent banner.
• —Legitimate interest: Server log data is processed under legitimate interest for the purpose of maintaining the security and functionality of this website.
• —Contract performance: Contact form data is processed to respond to a submitted enquiry — i.e. to fulfil the action the user has requested.

Section 5

Data Retention

Contact form submissions are retained for a maximum of 24 months from the date of receipt, after which they are permanently deleted. Server log files are retained for 90 days. Analytics data is retained in accordance with the privacy policies of the analytics service provider used, where applicable.

You may at any time request deletion of personal data you have submitted to Raldona by writing to [email protected]. We will process all verified deletion requests within 30 calendar days.

Section 6

Sharing of Personal Data

Raldona does not sell, rent, or trade personal data. Data may be shared with third-party service providers only where strictly necessary for the functioning of this website — for example, with our hosting provider for server infrastructure purposes. All service providers are required to process data only in accordance with our instructions and to maintain appropriate security measures.

Personal data may be disclosed to Indonesian law enforcement or regulatory authorities where required by applicable law or valid legal process. Raldona will notify affected individuals of any such disclosure to the extent permitted by law.

Section 7

Cookies

This website uses cookies. Functional cookies required for the basic functioning of the site are placed without requiring consent. Analytics and non-essential cookies are placed only where explicit consent is given via the cookie consent banner displayed at your first visit.

Full details of each cookie type, its purpose, duration, and third-party providers are set out in the Cookie Policy. You may update your consent choices at any time by clicking "Cookie Settings" in the footer of any page.

Section 8

Your Rights

Under Indonesian personal data protection law and, where applicable, international frameworks including the GDPR, you have the following rights in relation to your personal data:

• —Right of access: You may request a copy of the personal data Raldona holds about you.
• —Right to rectification: You may request correction of inaccurate or incomplete personal data.
• —Right to erasure: You may request deletion of your personal data where it is no longer required for the purpose for which it was collected.
• —Right to withdraw consent: Where data is processed on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• —Right to object: You may object to the processing of your data where it is based on legitimate interest.

To exercise any of these rights, please write to [email protected]. We will respond to all verified requests within 30 calendar days.

Section 9

Security

Raldona implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include encrypted data transmission (HTTPS), access controls on server infrastructure, and regular security reviews.

No method of transmission over the internet is completely secure. While Raldona takes all reasonable steps to protect your data, we cannot ensure absolute security. In the event of a data breach affecting personal data, we will notify affected individuals and relevant authorities as required by applicable law.

Section 10

Changes to This Policy

Raldona may update this privacy policy from time to time to reflect changes in our data practices or applicable law. The date of the most recent revision is displayed at the top of this page. Continued use of this website following the publication of a revised policy constitutes acceptance of the updated terms.

Where changes are material, we will endeavour to provide prominent notice on the website prior to the changes taking effect.